Care support of america's proven advanced illness coordinated careTM (AICC) SERVICE
Contracting with the country's leading payers to provide health counseling and education for patients facing advancing illness.
Care Support of America's Advanced Illness Coordinated Care® service helps patients and their families cope with serious chronic illness. AICC™ has been proven to improve quality of life and reduce unnecessary hospitalizations.
What CSA Provides
An experienced Registered Nurse provides each patient with three months of telephone based health counseling and education, followed by up to nine months of monitoring. If necessary, a community-based nurse may visit the patient's home to assess safety. CSA integrates seamlessly with health plan case managers and physicians and most importantly, family caregivers, to provide a coordinated advanced illness service.
How It Works
AICC™ utilizes a three step approach:
Identification, Engagement, and Intervention
Members are identified for AICC™ services through predictive modeling using existing data as well as direct referrals from case managers, physician practices and hospital discharge planners.
Engagement occurs when the Members and families are paired with their own experienced registered nurse for individual assessment and care. The CSA nurses are specially trained and experienced in individualized advanced illness and strengths-based problem solving.
Intervention begins with an initial telephone assessment involving the Member and primary family caregiver, followed by an in-home safety assessment by community-based nurses as needed.
The CSA nurse works with the Member and family caregivers to develop an individualized care plan, including identification of problems and solutions.
CSA is able to help the patient and family:
- clearly define, prioritize and address problems
- understand the illness
- cope with medical and non medical issues
- prepare helpful questions for doctor visits
- plan for future needs
AICC is a non-directive health counseling approach, focusing on relationship based, psychodynamically- oriented nursing, delivered in a culturally sensitive fashion..
AICC™ Outcomes
- Improved Member/family satisfaction and quality of life
- Reduction in unnecessary hospitalizations and other costly medical interventions
- Increased advanced care planning
- Increased hospice utilization
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